>Please ensure that you provide 100% of the facts about com.aus to your >customers. It is an obligation every vendor has to the consumer. 1. I don't have contact with the users of COM.AUS. 2. I ensure by regular spot checks that the vendors and resellers aren't overselling and are in fact telling the customer the full story and providing pointers to the AURSC web site. 3. I speak with the ACCC every time I hear a concern or wish to clarify the position of a reseller or vendor. To date, every AUS licencee is happy with their service and product. They understand some ISPs won't support AUS and thus have changed ISPs to those who do support AUS or in fact bypass the ISPs DNS althogether. I receive regular request for contact details of supporting ISPs and provide them. I'm aware that sales within those ISPs has increased. I provide a direct Statement that people who wish to use AURSC should not connect to CONNACT COM AU or an ISP who connected to CCA as they wont support it through their proxy servers. I have clearly indicated that anyone connecting directly to Telstra Internet/Bigpond (whatever) will gain the full enjoyment of AURSC without any impediment. I have indicated to both users and vendors that they must inform the customer that AUS is an Alternate and NEW TLD that is not yet used by ISPs all over Australia or the world. I can't think of anything else that is necessary? If there is anything you wish to add, please submit it and I'll have it checked by our legal team and the ACCC. THE DOMAIN NAME HANDBOOK http://www.domainhandbook.com ------------------------------------------------------------------------- The advice offered in this email is not considered professional advice, or it would be accompanied by an invoice. No permission is granted for republication of comments, without written consent. ------------------------------------------------------------------------- Business Development, Technology Domain Registration and Network Advisory Telstra Convey Member AURSC http://www.aursc.ah.net Adam Todd Personal http://adamtodd.ah.net at§aus or at@ah.net http://adam.says.sheesh Phone +61 2 9729 0565 Network http://www.ah.net AU Internet News http://www.ah.net/lists/lwgate/INTERNET/ AU Internet User Mail List http://www.ah.net/lists/lwgate/OZ-USER/Received on Fri May 15 1998 - 20:37:31 UTC
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