We are talking code of conduct great!. Sasha, I am not questioning the Marketing of ING However. You find this valuable list that you want to market to!. 1. You start marketing, to these consumers for the first time you do not receive a response or a reply from them, you keep mailing them forever, all of which without opt-in permission from them in any way!. 2. When these consumers and they do phone your customer hotline and request their removal from your mailing list, you do not, your staff requesting unless that consumer write you a formal letter and send it to you for a removal My statement is that these consumers did not write or request to you requesting to be on your mailing list in the first place, why are you (ING) making it hard for them to be removed???????!!!!!!!!!!. This one bad customer service example!. 3. There is nothing against Marketing to a list seeking business for the first time in a proper and good conduct business fashion. But you do not keep hammering them more and more with Legal INVOICES for something that they did not ask to purchase from you. So if they do not respond to your first marketing material. YOU SHOULD JUST STOP and move on, Find a better marketing avenue. 4. YOU (ING) do not basically LIE to that consumer claiming that .com.au registrations can be registered for up to ten years, while the administrator policy, rules and regulations for .com.au space are only for two years. 5. YOU (ING) approach out of the blue us and consumers for renewal (Invoice (tax issues), for something the consumer did not initiate with ING in the first place, and keep going and requesting from the same consumer asking for money and make them fear losing their identity on the internet because of your twisted claims. The question is not whether what ING is doing this legally or follow the policy or not (which they should out of respect in a shared environment that clearly affects a lot of people specially ill informed consumers). it is the kind of behaviour that they should conduct themselves in when dealing with people in such a shared environment, which they should agree to all the rules which the majority of all parties agree to. If NOT there is a governing body which at this time to follow the policy or it's admin (Robert Elz then, AuDa now). should take action to protect the consumers and businesses from such bad and improper practice By ING. That is one duty that should be carried by AuDa. ING clean up your act and stop bullying consumers with your marketing practices!. Government protects our contact details on the ASIC database and also ABR and any other online, if any one wants more they ask some sort of an information broker for a small fee. I strongly suggest we copy that model to the aunic registry and protect our privacy and the privacy of our consumers, so we do not make them hate us regardless of who approaches them, so we can give them choices in their business practices. Cheers to you all and regards, Marco Botros Operations Manager Spirit Servers mehanna§spiritservers.com.au http://spiritservers.com.au ******************************************************* Spirit Servers, "A Solid, Reliable .dotHosting". ----- Original Message ----- From: Sasha Sudakov <sasha§internetnamegroup.com> To: <dns§lists.auda.org.au> Sent: Friday, March 01, 2002 5:49 PM Subject: RE: [DNS] Possible Security Breach at Melbourne IT something smells really fishy about who you are and how do you think all these companies get this data, if companies out there provided service to the internet community in the first place ING would have never been as successful as it is right now Sasha Sudakov Internet Name Group 222 St Kilda Road. St.Kilda Melbourne. VIC 3182 Tel : +61 3 9525 5285 Fax : +61 3 9525 5300 Email : sasha§internetnamegroup.com **************************************************************************** ***************** This message contains privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify Internet Name Group immediately. Any views expressed in this message are those of the individual sender except where the sender specifically states them to be the views of Internet Name Group. **************************************************************************** *****************Received on Fri Oct 03 2003 - 00:00:00 UTC
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