Hi Bruce, and all,

Thanks for that overview. 

I have customers who are moving away from certain resellers, and the 
resellers are making it impossible for the customer to get the registry key. 
The domains are fairly new, and the registry key has never been given to the 
customer. One inperticular reseller has a form on their website that 
encourages leaving clients to fill it out with the new hosting companies DNS 
details, so that they can redelegate the domain, obviously without disclosing 
the regisrty key to the customer.

My questions are as follows:

1. Is there a legal standing where if the customer asks the reseller who 
registered the domain for the registry key for their domain, they must give 
it to them? (esp if the reseller has kept the contact email details as their 
own, so that any automated responses only goto them),

2. Shouldn't registry keys be given to clients when they get confirmation of 
domain aceptance?

3. A reseller who phones up the gaining hosting company and asks them for 
their DNS details, so that they can redelegate the losing domain would be a 
tad silly, especially if the DNS at the gaining hosting company hasnt been 
set up, and the tech is not stupid, and tells them to give the customer the 
registry key (not really a question, maybe more of a statement) ;),

4. In everyones opinion, if a customer decides that they were going to move 
their hosting from you, would you be obliging, and give them the details they 
need, so as not to "burn any bridges"? maybe im old fashioned, but thats what 
i do :), and finally,

5. When a domains hosting is transferred, shouldnt the tech contact be 
updated to reflect the new hosting company? this not only makes sure that the 
tech contact is correct, it also gives both paries a chance to update any 
admin contact details.


Cheers, i look forward to your informed responses :)

Drew

-------------------------------
http://www.dronus.org
Where you can get anything you want
and some things you dont
~Arlo Gutherie
-------------------------------

---------- Original Message -----------
From: Bruce Tonkin <Bruce.Tonkin&#167;melbourneit.com.au>
To: "'dns&#167;lists.auda.org.au'" <dns§lists.auda.org.au>
Sent: Wed, 10 Jul 2002 21:22:47 +1000
Subject: [DNS] Registry key

> Melbourne IT uses registry keys (passwords) for various purposes:
> (1) To authenticate transfers between reseller accounts
> (2) To authenticate operations by an individual registrant
> (http://www.melbourneit.com.au/maintenance/)
>   - delegations, redelegations
>   - changes to contact details (the online version is still being
> implemented for ".au")
>   - some renewals
> 
> The format of these keys has changed from:
> domain.com.au!1234 (as generated by AUNIC at the time of 
> registration before 28 June 2002) to 1234 in the Melbourne IT system.
> 
> In the Melbourne IT system, an individual registrant is able to perform
> operations directly on their domain regardless of which reseller 
> they are using.  
> 
> Note other registrars may use completely different systems.
> 
> AusRegistry uses a Domain Name Password that is used to:
> (1) to authenticate transfers between registrars
> 
> (2) to authenticate look ups on domain names that are not yet 
> transferred to the registrar
> 
> The format of these domain name passwords is:
> A01234 (to make a six character password with at least one letter 
> and one number)
> 
> A registrar must supply the AusRegistry Domain Name Password to a registrant
> on request.
> The registrant can then provide this password to a registrar as part 
> of a transfer request.
> 
> Regards,
> Bruce Tonkin
> 
> > -----Original Message-----
> > From: Ian&#167;Lemonstone [mailto:auda§lemonstone.com.au]
> > Sent: Wednesday, July 10, 2002 11:54 AM
> > To: dns&#167;lists.auda.org.au
> > Subject: Re: [DNS] MelbIT and INP love loss?
> > 
> > 
> > on 7/10/02 6:43 AM, Ron Stark at ronstark&#167;businesspark.com.au wrote:
> > 
> > > Ian, the registry key only allows you to transfer the domain to your
> > > reseller account.  Once there, *then* you can update all the contact
> > > details.  It's a simple process once you understand it, and 
> > results in only
> > > authorised resellers being able to make such changes.
> > > 
> > 
> > But I do not want to sign up with a reseller and I do not want to be a
> > reseller. Am I not able to deal with a Registrar directly and 
> > manage my
> > domains as before? If not then the new system is restricting 
> > my business
> > practices and causes me some concerns.
> > 
> > 
> > Ian
> > 
> 
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------- End of Original Message -------