I would encourage all ex-Melbourne IT resellers who's customers have
been spammed by Melbourne IT to lodge an official complaint a per auDA's
complaints policy:

http://www.auda.org.au/registrars/complaints.html

I also intend to write to all of my customers and explain that I left
MelbourneIT, because:

(a)	They're more expensive than the competition
(http://www.whatsinaname.com.au/)

(b)	Melbourne IT continually contact my customers even though they
entered into a formal, written, signed agreement that they would NEVER
EVER do so (this was in addition to the standard reseller agreement).

	"We recognise that your customers are your most valuable asset
and we do not correspond with them in any direct way." - Melbourne IT
http://web.archive.org/web/20010126091100/www.inww.com/partners/page2.ph
p3
	
(c)	Melbourne IT "Your Trusted Australian Registrar" - ha!


Josh
--
http://josh.id.au/

-----Original Message-----
From: [My Customer]
Sent: Friday, 11 October 2002 12:30 
To: [me]
Subject: ?


Josh,
I just received this email from Melbourne IT.  What's it all mean? 

[My Customer]


Dear Com.AU Registrant,

This is an official notice from Melbourne IT, your registrar of record, 
regarding your domain name [My Customer].com.au that has  been managed
on your 
behalf by [My Company].

Up until now [My Company] has managed your .com.au domain name 
using Melbourne IT's domain name systems.

We are writing to inform you that Melbourne IT has terminated its
Agreement 
with [My Company] and therefore [My Company] will 
no longer be able to manage the maintenance and renewal of your .com.au 
domain name using the reseller interface to Melbourne IT's domain name
systems. There is no need to respond to this notice, but we would like
to 
reassure you that your domain name is safe, and you do not  need to
worry.

Melbourne IT will continue to be your .com.au registrar.

For your reference, the domain name records with Melbourne IT as of 10
Oct 
2002 are as follows:
(please keep this information in a safe place)

************************************************************************
**** 
**********
Organisation Name:             [My Customer]
Domain Name:                   [My Customer].com.au