auDA has forced Melbourne IT to apologise for their "termination" notice
(see below).

Comments from the majority of my customers suggest that these emails
have actually done more damage to Melbourne IT's credibility than my
company's.

My customers have likened Melbourne IT to Internet Name Group (RIP),
Internet Registry, Internet Registrations Australia, etc.

This is a perception which I have no inclination to correct.


Josh
--
http://josh.id.au/

-----Original Message-----
From: Melbourne IT LTD [mailto:notices§melbourneit.com.au] 
Sent: Wednesday, 16 October 2002 10:32 AM
To: [My Customer]
Subject: RE: Melbourne IT | An important notice regarding [My
Customer].com.au

Dear Com.AU Registrant,

CLARIFICATION OF TERMINATION
Following our recent communication, auDA has requested us to clarify the
following statement: 

"We are writing to inform you that Melbourne IT has terminated its
Agreement
with [My Company] ...."

auDA's new .au regulatory environment came into effect on 1 July 2002.
auDA's new .au regime required Melbourne IT to add provisions to our
agreements with resellers.  To ensure that Melbourne IT was compliant
with
the new auDA requirements, Melbourne IT terminated all its .au reseller
agreements that were signed prior to 1 July 2002. 

Melbourne IT offered a new form of its reseller agreement (including the
additional provisions required by auDA's new .au regulatory environment)
to
most of its resellers. While many of those resellers have chosen to
enter
into a new reseller agreement with Melbourne IT, some resellers have
chosen
not to do so.  .au resellers may have chosen not to enter into a new
reseller agreement with Melbourne IT for a variety of reasons, which may
have included their choosing another auDA accredited registrar or
because
they themselves became an auDA accredited registrar. If you would like
to
know more, we suggest you contact the reseller directly. 

ABOUT THIS NOTICE
If you have any questions about this notice, please read our FAQ's at:
 http://www.melbourneit.com.au/help?topicid=86

ABOUT auDA
.au Domain Administration Ltd (auDA) is an Australian not-for-profit
company
vested with the responsibility of operating the .au domain for the
benefit
of all stakeholders. 
For more information see:
 http://www.auda.org.au/about

GETTING HELP
For more information about how to manage your domain name with Melbourne
IT
please visit our 24 hour interactive help centre at:
 http://www.melbourneit.com.au/contacts/support.php

We wish you continued "Online Business Success".

Regards,

Melbourne IT Ltd

_______________________________________________________________________

Melbourne IT Limited 'Trusted Global Registrar'
_______________________________________________________________________
ABN         : 21 073 716 793
Trading as  : Internet Names WorldWide (INWW)
              Internet Names Australia (INA)
Email       : info§melbourneit.com.au
Website     : www.melbourneit.com.au
Offices     : Melbourne, San Francisco, Madrid
Head Office : Level 2, 120 King Street
              Melbourne  Victoria  Australia  3000
_______________________________________________________________________


Melbourne IT Reference: