Their behavious is typical of a former monopoly that is struggling to come to terms with competition. It stinks.

----- Original Message -----
From: Ron Stark
Sent: 24/10/02 11:56:49
To: dns§lists.auda.org.au
Subject: RE: [DNS] Melbourne IT Your "Trusted" Australian Registrar

> Bruce, the reality of small business is that they're too busy to investigate
> the links that you provide, even assuming that they'd understand what's said
> in the first place.
> 
> Instead they'll simply ring their normal service provider with whom they
> already have a relationship, and ask "I've just received this letter - what
> the hell does in mean? - just sort it out for me - you're supposed to be the
> expert"
> 
> When I read that email, even as a reseller, it came across to me as vengeful
> toward the ex-reseller concerned,  inferring that MIT had taken action
> against a recalcitrant.  It was certainly beyond the average registrant's
> comprehension, particularly in the context of the industry clamouring to
> have MIT take action against its rogue resellers.
> 
> Ron Stark
> 
> 
> 
> -----Original Message-----
> From: Bruce Tonkin [mailto:Bruce.Tonkin§melbourneit.com.au]
> Sent: Thursday, 24 October 2002 10:44 AM
> To: 'dns§lists.auda.org.au'
> Subject: RE: [DNS] Melbourne IT Your "Trusted" Australian Registrar
> 
> 
> Hello Josh,
> 
> You seem to be selectively quoting out of context.  There is a list of
> question and answers, and you have quoted from one, without giving the text
> of the others.
> 
> 
> > 
> > http://www.melbourneit.com.au/help/index.php?questionid=690
> > 
> > "I have received an official notice from Melbourne IT 
> > advising me of the
> > the termination of the reseller previously managing my 
> > .com.au, what do
> > I do now?"
> 
> 
> Perhaps you should have reminded the registrant to read all the FAQ's
> associated with the notice.  Their question is clearly answered.
> 
> For example:
> 
> http://www.melbourneit.com.au/help/index.php?questionid=692
> 
> "I have spoken to the reseller terminated by Melbourne IT, and they told me
> to ignore the notice, and they will manage my domain name? 
> 
> There is no need to respond to Melbourne IT's notice. You may continue to
> ask your terminated reseller as your agent to provide management of your
> domain name via the website: www.melbourneit.com.au/maintenance, but you
> will need to provide them with your current domain name password. Melbourne
> IT, as an auDA accredited registrar, will advise you when your domain is due
> for renewal, and you may decide to ask the terminated reseller to perform
> the renewal for you. The terminated reseller will need to use or become an
> auDA accredited registrar or an authorised reseller of an auDA accredited
> registrar to perform a renewal for you.
> Be wary of offers to renew your domain name more than 90 days prior to the
> expiry date. Melbourne IT will advise when your name is due for renewal, and
> you may decide then which supplier to use to process your renewal. "
> 
> 
> At no stage have we said that the company mentioned in the letter cannot
> renew the name.
> 
>  
> Regards,
> Bruce
> > 
> 
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