read: 

auDA's Complaints Policy
http://www.auda.org.au/registrars/complaints.html
 
auDA Domain Name Password Policy
http://www.auda.org.au/docs/auda-2002-29.txt


Josh
--
http://josh.id.au/

> -----Original Message-----
> From: Daniel Jumeau
> Sent: Wednesday, 18 December 2002 7:20 
> To: dns§lists.auda.org.au
> Subject: [DNS] FW:registry keys
> 
>  
> -----Original Message-----
> From: Daniel Jumeau [mailto:Bluecom§comdom.net] 
> Sent: Wednesday, 18 December 2002 3:11 PM
> To: 'michael§uregister.com.au'
> Subject: FROM ANGRY MAN
>  
>  
>  
> Hi everyone
>  
>  
> What I would like to know who made the policy that a registry 
> key is needed to renew an Australian domain name it is 
> pathetic. They say it is for security reasons that is fair 
> enough  security reasons for protecting the details of the 
> registrant. But if a person wants to pay money to renew a 
> domain name why should more details other that a domain name 
> and a business name be needed to renew domains. If a person 
> wants to pay money to renew someone else's domain why should 
> that be protected. I agree that a password should be present 
> for updating and changing details, but for renewing domains is obtuse.
>  
>  It makes it very difficult to compete with Melbourne IT when 
> they have all the keys and change them as they like to make 
> it difficult for other resellers and registrars to provide a 
> competitive market. 
>  
> Today I have had a registrant call up asking for a renewal I 
> send him the registry key he provided it, It was incorrect I 
> then went to Melbourne IT website  to send him the current 
> registry key. It was still incorrect even from Melbourne IT , 
> this is where the domain was held.
>  
> Anyone who has an answer for this stupid system please reply
>  
> Daniel