Hi Lew,

Yes, I too WAS a reseller with Melbourne IT
and I too have a pile of stressed out clients!!

You are not alone there!

At 09:06 AM 12/19/02 -0800, you wrote:
>I was a reseller with Melb IT and like many others I left them in July. Some
>of my existing customer base still have domains registered with them. As
>they come up for renewal I transfer them to my new registrar. Nothing
>unusual in that. Melb IT send out their automatic reminders coming up to the
>renewal date - fine no probs with that.
>
>BUT
>
>Yesterday Melbourne IT sent out an email to one of my customers with a
>subject
>"URGENT! {AUR#Cxx-Bxx-xxx} xxxxx.com.au expired 12-Dec-02T"
>My customer as you can imagine was a bit distressed and forwarded it on to
>me.
>I have the renewal date as being "14 Jan 2003" and was just about to start
>transferring it - no panic.
>But now Melb IT have unneccessarily scared my customer.
>On retrieving his registry keys the renewal date is clearly stated as 14 Jan
>but none the less unneccessary panic was caused.
>
>Anyone else had this "service" provided by Melbourne IT.
>
>Lew
>
>
>
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