PLEASE TELL ME YOU'RE NOT USING MS EXCELL?!

-----Original Message-----
From: Bruce Tonkin [mailto:Bruce.Tonkin§melbourneit.com.au] 
Sent: Thursday, 19 December 2002 12:09 PM
To: dns§lists.auda.org.au
Subject: RE: [DNS] Melbourne IT Unneccessarily Scaring Registrants

Hello All,


> 
> BUT
> 
> Yesterday Melbourne IT sent out an email to one of my customers with a
> subject
> "URGENT! {AUR#Cxx-Bxx-xxx} xxxxx.com.au expired 12-Dec-02T"
> My customer as you can imagine was a bit distressed and 
> forwarded it on to
> me.

Yes - an error in manual processing was made.  The list used to generate
the email has a column of domain names and a column of expiry dates.
After the list was generated, one of these columns was accidentally
sorted alphabetically and the other wasn't, resulting in a mismatch of
domains and expiry dates.  This will be fully automated in future, and
hence not have the human error component.

All recipients of the email would have already received an earlier
warning with the correct information.  This message was generated as
part of a set of escalation emails if a registrant has failed to renew
their domain.

We will send a corrective email to all those that received the wrong
expiry dates.

We apologise for the confusion caused to registrants, and the
inconvenience caused to domain name providers (whether registrar or
reseller).

Regards,
Bruce Tonkin



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