Jim,

I have not ever had a proble with Bottle Domains at all, however I noticed
that you referenced Planet Domain in your email. Their reseller system is
very much below standard. Constant errors, which aren't rectified over the
past 2 years that I have been with them, their technical support team tell
me that it will e fixed which it never is. Murray Kester our "Account
Manager" never replies to any emails or questions we have.

Anyone else have problems like these with Planet?

Regards,

Adam Matthews

-----Original Message-----
From: Jim Stewart [mailto:jim§jimstewart.net] 
Sent: Saturday, 19 March 2005 1:15 PM
To: dns§lists.auda.org.au
Cc: nick§bottledomains.com.au
Subject: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

Hi all, 

A client of mine had a domain expire that was registered with bottle
domains.
According to my client they had no notification from the registrar that
it was about to expire. This may have been an old email address issue
attached to the domain. When my client contacted bottle he was told that
several voicemail messages had been left warning him about expiry. My
client does not have voicemail - so he found this odd. He then tried to
renew the registration via the website but was unsure if payment went
through or not. I did a whois on it and it was still showing the old
expiry date. So I told him if payment had gone through it had certainly
not been updated. 

My client was getting very concerned as his website was off the air. He
was unhappy with the service at Bottle so I told him he could transfer
his domain to another registrar if he wanted to. As price was a driving
motivator for him I recommended aplus.net. He registered with them but
as the domain's status had gone into redemption it went into 'pending
transfer' status at aplus.net. I explained to him that, depending on the
registrar it could take up to 60 days for the transfer to go through. 

The 60 days were up lastweek. Today I did a whois lookup. 
whois xxxxxxxxxxx.com
[Querying whois.internic.net]
[Redirected to whois.hostlane.com]
[Querying whois.hostlane.com]
[whois.hostlane.com: Name or service not known]
[Unable to connect to remote host]

Firstly I rang aplus.net . They said that there is an error with the
transfer and suggested I contact hostlane. My client has never heard of
hostlane and they are not affiliated with aplus (according to aplus). 

I contacted hostlane via their chat service. 

You are now chatting with 'Eugene'
Eugene: Hello, you have reached the Web Hosting CHAT Technical Support
Center. Please wait one moment while I verify your customer information.
Eugene: According to the information I have Hostlane is your registrar
company.
Jim: We have never registered with you
Eugene: For more information I would recommend you to contact our
customer service department by phone: 360-449-5948 or email:
jons§dotster.com 
Jim: Do you have  XXXXXX XXXXXX registered as the contact for that
domain?
Jim: He is my client
Eugene: One moment please.
Eugene: I was not able to find this domain in our database.
Jim: So - why did you tell me " Hostlane is your registrar company."
Jim: When I do a whois lookup
Jim: it throws an error from whois.hostlane.com 
Eugene: Just a moment please I will check it once more
Eugene: We use several whois systems and using one of them I was able to
replicate this error but according to the other one I get the following
results:
Eugene: Domain Name: XXXXXXXXXXXXXX.COM
Eugene: Registrar: HOSTLANE INC.
Eugene: Whois Server: whois.hostlane.com
Eugene: Referral URL: http://www.hostlane.com
Eugene: Name Server: No nameserver
Eugene: Status: ACTIVE
Eugene: Updated Date: 16-mar-2005
Eugene: Creation Date: 16-mar-2005
Eugene: Expiration Date: 16-mar-2006
Jim: wow
Jim: this is not good
Jim: Do you have an affilliation with Planet Domains or Bottle Domains
or iPrimus in Australia?
Jim: or Aplus.net?
Jim: I can't work out how the domain ended up with hostlane
Eugene: Please hold on a moment while I will figure it out for you.
Jim: thanks
Eugene: Thank you for holding. I am still researching your issue. Please
wait a moment and I will return momentarily.
Jim: ok no worries
Jim: thanks mate
Eugene: Sorry for the delay. Unfortunately I was not able to figure out
if we have affiliations with these companies. In order to get more
information on this issue I would recommend you to contact our customer
service department(customercare§custhelp.com) I suppose they will be
able to provide you with more information. Sorry again. 
Jim: I think I may have to contact ICANN
Jim: this is very weird indeed
Jim: So basically are you telling me there is nothing we can do with the
domain from your perspective?
Eugene: Ok
Jim: Does your system even have an owner connected to the domain?
Eugene: At least technical support department is not able to help you
with this issue. That is why I recommended you to contact customer
service.
Jim: Ok
Jim: do you think I would have more luck if I phoned rather than
emailed?
Jim: This is very urgent you see.
Jim: My clients site has been down for a month now
Eugene: I understand. But unfortunately they are not available 24\7. It
is 8:30 pm here. Please try to contact them during busyness hours.
Eugene: They are available from Monday to Friday 9 am - 6 pm. I
apologize for any inconveniences this may cause.

I have left a message with bottle but I have not heard back from them
yet. Please understand I have no knowledge of the bottle domains service
and therefore I am not critiquing them in anyway nor do I hold any
opinion of their service. My client just needs his domain live NOW. 

Can anyone shed any light on this issue? 

Thanks

Jim Stewart
Director 
Stew Art Media P/L
IM: jimbooter§HOTMAIL.COM
SKYPE: JIMBOOT
ICQ: 7886979
AIM: jimb00t
Yahoo: j_a_stewart
http://stewartmedia.biz 



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