Well, I guess that with all your denigration of Planet Domain you don't really expect any service from now on :) : -----Original Message----- : From: Adam Matthews [mailto:adam§echo-host.net] : Sent: Saturday, 19 March 2005 5:42 PM : To: dns§dotau.org : Subject: RE: [DNS] Bottle Domains - transfer issues URGENT : HELP PLease. : : Ron, : : I am with Bottle Domains and Online Nic and use their : systems without any difficulties. The only reason I am still : with planetdomain is those clients who register for multiple : years and also those who re register their domain once it is : too late to transfer to another registrar. : So Ron, my actions do not belie my words, also the amount of : phone calls to their tech support is another proof of the : roblems they cause. And they don't deny it. : : -----Original Message----- : From: Ron Stark [mailto:ronstark§snapsite.com.au] : Sent: Saturday, 19 March 2005 5:34 PM : To: dns§dotau.org : Subject: RE: [DNS] Bottle Domains - transfer issues URGENT : HELP PLease. : : I too thought the question first raised was to do with a : client's need to get their domain back and active. It's not : helpful for Adam Matthews to grab the opportunity to air : some personal issue he has with Planet Domain in general or : with Murray Kester in particular. : : If the service is so bad and unresponsive, why on earth : would Adam still be their reseller after 2 years? His : actions belie his words. Maybe Adam has another problem altogether. : : Like Barry Armstrong I too have found Planet Domain strongly : focussed on helping their resellers do more - and better - : business. I have also found their systems effective and : continually being improved for the benefit of _all_ their resellers. : : Ron Stark : : : -----Original Message----- : : From: info§australianwebsites.com : : [mailto:info§australianwebsites.com] : : Sent: Saturday, 19 March 2005 4:06 PM : : To: dns§dotau.org : : Subject: Re: [DNS] Bottle Domains - transfer issues URGENT : : HELP PLease. : : : : Hi Jim, : : : : I am unsure how a minor mention in your long email to Planet : : Domain elicited the completely irrelevant and unhelpful : : response from Adam Matthews about the reseller system : : provided by Planet Domain. : : : : Its a little sad that this list often contains such a high : : volume of irrelevant and often ignorant and vague comments : : that I, and I am fairly sure others, only find the time to : : read regularly the domain name, WSIS & governance news, : : : : the one consistently intelligent, informative and useful : : item this list contains. : : : : In the over 3 years I have been a reseller with Planet : : Domain I have found : : : : their focus on ethical standards, customer service, and : : service to their : : : : Resellers to be of a very high standard. Murray Kester in : : particular has : : : : always been extremely helpful and responsive. : : : : Re - your issue. Once a TLD is past the expiry date there is : : no chance : : : : of a transfer to another registrar being successful if : : initiated after the : : : : expiry date. If already expired a TLD needs to be renewed : : for at least : : : : 1 year first. : : : : It sounds like the domain expired, then eventually became an : : available : : : : domain and was subsequently registered by a new owner. : : : : At this late stage I can only suggest to try contacting : the new owner : : : : of the domain and negotiating a price if they are willing to : : sell the domain : : : : to your client, or alternatively if for example it was a : .com domain, : : : : your client may be able to register the same or similar : : domain with a .com.au : : : : extension and forget the .com domain, until around the time its : : : : due for expiry again and if it becomes available again your client : : : : can register it again. : : : : : : : : Regards : : : : Barry Armstrong : : : : : : : : : : : : : : : : : : : : : : ----- Original Message ----- : : From: Adam Matthews : : To: dns§dotau.org : : Sent: Saturday, March 19, 2005 12:52 PM : : Subject: RE: [DNS] Bottle Domains - transfer issues URGENT : : HELP PLease. : : : : : : Jim, : : : : I have not ever had a proble with Bottle Domains at all, : : however I noticed : : that you referenced Planet Domain in your email. Their : : reseller system is : : very much below standard. Constant errors, which aren't : : rectified over the : : past 2 years that I have been with them, their technical : : support team tell : : me that it will e fixed which it never is. Murray Kester : : our "Account : : Manager" never replies to any emails or questions we have. : : : : Anyone else have problems like these with Planet? : : : : Regards, : : : : Adam Matthews : : : : -----Original Message----- : : From: Jim Stewart [mailto:jim§jimstewart.net] : : Sent: Saturday, 19 March 2005 1:15 PM : : To: dns§lists.auda.org.au : : Cc: nick§bottledomains.com.au : : Subject: [DNS] Bottle Domains - transfer issues URGENT : HELP PLease. : : : : Hi all, : : : : A client of mine had a domain expire that was registered : : with bottle : : domains. : : According to my client they had no notification from the : : registrar that : : it was about to expire. This may have been an old email : : address issue : : attached to the domain. When my client contacted bottle he : : was told that : : several voicemail messages had been left warning him about : : expiry. My : : client does not have voicemail - so he found this odd. He : : then tried to : : renew the registration via the website but was unsure if : : payment went : : through or not. I did a whois on it and it was still : : showing the old : : expiry date. So I told him if payment had gone through it : : had certainly : : not been updated. : : : : My client was getting very concerned as his website was : : off the air. He : : was unhappy with the service at Bottle so I told him he : : could transfer : : his domain to another registrar if he wanted to. As price : : was a driving : : motivator for him I recommended aplus.net. He registered : : with them but : : as the domain's status had gone into redemption it went : : into 'pending : : transfer' status at aplus.net. I explained to him that, : : depending on the : : registrar it could take up to 60 days for the transfer to : : go through. : : : : The 60 days were up lastweek. Today I did a whois lookup. : : whois xxxxxxxxxxx.com : : [Querying whois.internic.net] : : [Redirected to whois.hostlane.com] : : [Querying whois.hostlane.com] : : [whois.hostlane.com: Name or service not known] : : [Unable to connect to remote host] : : : : Firstly I rang aplus.net . They said that there is an : : error with the : : transfer and suggested I contact hostlane. My client has : : never heard of : : hostlane and they are not affiliated with aplus (according : : to aplus). : : : : I contacted hostlane via their chat service. : : : : You are now chatting with 'Eugene' : : Eugene: Hello, you have reached the Web Hosting CHAT : : Technical Support : : Center. Please wait one moment while I verify your : : customer information. : : Eugene: According to the information I have Hostlane is : : your registrar : : company. : : Jim: We have never registered with you : : Eugene: For more information I would recommend you to : contact our : : customer service department by phone: 360-449-5948 or email: : : jons§dotster.com : : Jim: Do you have XXXXXX XXXXXX registered as the : contact for that : : domain? : : Jim: He is my client : : Eugene: One moment please. : : Eugene: I was not able to find this domain in our database. : : Jim: So - why did you tell me " Hostlane is your registrar : : company." : : Jim: When I do a whois lookup : : Jim: it throws an error from whois.hostlane.com : : Eugene: Just a moment please I will check it once more : : Eugene: We use several whois systems and using one of them : : I was able to : : replicate this error but according to the other one I get : : the following : : results: : : Eugene: Domain Name: XXXXXXXXXXXXXX.COM : : Eugene: Registrar: HOSTLANE INC. : : Eugene: Whois Server: whois.hostlane.com : : Eugene: Referral URL: http://www.hostlane.com : : Eugene: Name Server: No nameserver : : Eugene: Status: ACTIVE : : Eugene: Updated Date: 16-mar-2005 : : Eugene: Creation Date: 16-mar-2005 : : Eugene: Expiration Date: 16-mar-2006 : : Jim: wow : : Jim: this is not good : : Jim: Do you have an affilliation with Planet Domains or : : Bottle Domains : : or iPrimus in Australia? : : Jim: or Aplus.net? : : Jim: I can't work out how the domain ended up with hostlane : : Eugene: Please hold on a moment while I will figure it : out for you. : : Jim: thanks : : Eugene: Thank you for holding. I am still researching your : : issue. Please : : wait a moment and I will return momentarily. : : Jim: ok no worries : : Jim: thanks mate : : Eugene: Sorry for the delay. Unfortunately I was not able : : to figure out : : if we have affiliations with these companies. In order : to get more : : information on this issue I would recommend you to contact : : our customer : : service department(customercare§custhelp.com) I suppose : : they will be : : able to provide you with more information. Sorry again. : : Jim: I think I may have to contact ICANN : : Jim: this is very weird indeed : : Jim: So basically are you telling me there is nothing we : : can do with the : : domain from your perspective? : : Eugene: Ok : : Jim: Does your system even have an owner connected to : the domain? : : Eugene: At least technical support department is not able : : to help you : : with this issue. That is why I recommended you to : contact customer : : service. : : Jim: Ok : : Jim: do you think I would have more luck if I phoned rather than : : emailed? : : Jim: This is very urgent you see. : : Jim: My clients site has been down for a month now : : Eugene: I understand. But unfortunately they are not : : available 24\7. It : : is 8:30 pm here. Please try to contact them during : busyness hours. : : Eugene: They are available from Monday to Friday 9 am - 6 pm. I : : apologize for any inconveniences this may cause. : : : : I have left a message with bottle but I have not heard : : back from them : : yet. Please understand I have no knowledge of the bottle : : domains service : : and therefore I am not critiquing them in anyway nor do : I hold any : : opinion of their service. My client just needs his domain : : live NOW. : : : : Can anyone shed any light on this issue? : : : : Thanks : : : : Jim Stewart : : Director : : Stew Art Media P/L : : IM: jimbooter§HOTMAIL.COM : : SKYPE: JIMBOOT : : ICQ: 7886979 : : AIM: jimb00t : : Yahoo: j_a_stewart : : http://stewartmedia.biz : : : : : : : : : : ------------------------------------------------------------- : : -------------- : : List policy, unsubscribing and archives => http://dotau.org/ : : Please do not retransmit articles on this list without : : permission of the : : author, further information at the above URL. : : : : : : : : : : : : : : : : ------------------------------------------------------------- : : -------------- : : List policy, unsubscribing and archives => http://dotau.org/ : : Please do not retransmit articles on this list without : : permission of the : : author, further information at the above URL. : : : : : : : : : ------------------------------------------------------------- : -------------- : List policy, unsubscribing and archives => http://dotau.org/ : Please do not retransmit articles on this list without : permission of the author, further information at the above URL. : : : : : : : ------------------------------------------------------------- : -------------- : List policy, unsubscribing and archives => http://dotau.org/ : Please do not retransmit articles on this list without : permission of the : author, further information at the above URL. : :Received on Fri Oct 03 2003 - 00:00:00 UTC
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