Barry,

Am I sensing a little bit of unnecessary hostility here?

-----Original Message-----
From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
Sent: Saturday, 19 March 2005 9:55 PM
To: dns§dotau.org
Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

Adam,

I did not say you had any problems with Bottle Domains.

So are you saying that the $500 credit stated in your account was correct
at the time or incorrect?

If it was correct are you saying that Planet Domain "stole" $730 that you
were
rightfully entitled to and had generated / earned through your business as a
reseller?

It seems you have made no attempt to answer my question

"How many emails exactly would you say that you and your staff 
sent to Murray Kester over a period of 2 years?"


Regards
Barry Armstrong







  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns§dotau.org 
  Sent: Saturday, March 19, 2005 7:43 PM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Barry,

  I have had no problems with Bottle at all. And am not disputing that their
  system is great. 

  I think the main problem with the Planet system was in inaccurate
accounting
  data it provided. We at one stage had $500 credit in our account, the next
  we had -$230. The guy in charge of coding the system admitted that there
was
  a problem, yet did nothing to rectify the problems I had, telling me for
  some reason that he couldn't give me domains for free, not sure how he
came
  to the conclusion that we would have domains for free, but not much else
he
  said made ay sense either.

  It is not just I that has problems with the system I am sure, the guy I
  spoke to admitted that there were numerous problems with the system. Also
  whilst renewing a domain name recently the system decided to renew it for
  two years, as opposed to the one that I specified and charged me for both,
I
  didn't even bother following this up because I would know I would get the
  same response as before "we know there are problems, but we wont do
anything
  to fix the current issue" and it was only going to waste more of my time.
I
  think the example of me not bothering to do anything is reason to believe
  that the problems are indeed plentiful. I can assure you that if you were
in
  my position you would not be satisfied with the level of service you had
  received. 

  Regards,

  Adam Matthews

  -----Original Message-----
  From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
  Sent: Saturday, 19 March 2005 8:27 PM
  To: dns§dotau.org
  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Adam,

  I think you will find that Bottle Domains uses their own system for
  sending out renewal reminder emails to their customers so Planet
  Domain really had no possible involvement in sending out renewal
  reminder emails anyway in this case.

  You can ask Bottle Domains if you want to confirm this.

  Re - your statement: "considering the past issues that I have had with
  the planet system."

  Would you like to enlighten us all with some specific examples of your
  experience re the service provided to you by Planet Domain apart from your
  statement that

  "Murray Kester our "Account Manager" never replies to any emails or
  questions we have."

  It appears from your statement above and the use of the words "never"
  and "we" that Murray has not replied to a single one of any of the
  emails sent by you or any of your staff for the whole period of 2 years
  that you have been a reseller with Planet Domain.

  If you can confirm for us all the truthfulness of your statement above
  I am sure we would all be very interested and probably amazed by the
  level of service you have received.

  How many emails exactly would you say that you and your staff
  sent to Murray Kester over a period of 2 years?


  Regards

  Barry Armstrong









    ----- Original Message ----- 
    From: Adam Matthews 
    To: dns§dotau.org 
    Sent: Saturday, March 19, 2005 4:42 PM
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


    Ron,

    I am with Bottle Domains and Online Nic and use their systems without
any
    difficulties. The only reason I am still with planetdomain is those
  clients
    who register for multiple years and also those who re register their
  domain
    once it is too late to transfer to another registrar. 
    So Ron, my actions do not belie my words, also the amount of phone calls
  to
    their tech support is another proof of the roblems they cause. And they
    don't deny it.

    -----Original Message-----
    From: Ron Stark [mailto:ronstark§snapsite.com.au] 
    Sent: Saturday, 19 March 2005 5:34 PM
    To: dns§dotau.org
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

    I too thought the question first raised was to do with a client's need
to
    get their domain back and active.  It's not helpful for Adam Matthews to
    grab the opportunity to air some personal issue he has with Planet
Domain
  in
    general or with Murray Kester in particular.

    If the service is so bad and unresponsive, why on earth would Adam still
  be
    their reseller after 2 years?  His actions belie his words.  Maybe Adam
  has
    another problem altogether.

    Like Barry Armstrong I too have found Planet Domain strongly focussed on
    helping their resellers do more - and better - business.  I have also
  found
    their systems effective and continually being improved for the benefit
of
    _all_ their resellers.

    Ron Stark

    :  -----Original Message-----
    :  From: info§australianwebsites.com 
    :  [mailto:info§australianwebsites.com] 
    :  Sent: Saturday, 19 March 2005 4:06 PM
    :  To: dns§dotau.org
    :  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT 
    :  HELP PLease.
    :  
    :  Hi Jim,
    :  
    :  I am unsure how a minor mention in your long email to Planet 
    :  Domain elicited the completely irrelevant and unhelpful 
    :  response from Adam Matthews about the reseller system 
    :  provided by Planet Domain.
    :  
    :  Its a little sad that this list often contains such a high 
    :  volume of irrelevant and often ignorant and vague comments 
    :  that I, and I am fairly sure others, only find the time to 
    :  read regularly the domain name, WSIS & governance news,
    :  
    :  the one consistently intelligent, informative and useful 
    :  item this list contains.
    :  
    :  In the over 3 years I have been a reseller with Planet 
    :  Domain I have found
    :  
    :  their focus on ethical standards, customer service, and 
    :  service to their
    :  
    :  Resellers to be of a very high standard. Murray Kester in 
    :  particular has
    :  
    :  always been extremely helpful and responsive.
    :  
    :  Re - your issue. Once a TLD is past the expiry date there is 
    :  no chance
    :  
    :  of a transfer to another registrar being successful if 
    :  initiated after the
    :  
    :  expiry date. If already expired a TLD needs to be renewed 
    :  for at least
    :  
    :  1 year first.
    :  
    :  It sounds like the domain expired, then eventually became an 
    :  available
    :  
    :  domain and was subsequently registered by a new owner.
    :  
    :  At this late stage I can only suggest to try contacting the new owner
    :  
    :  of the domain and negotiating a price if they are willing to 
    :  sell the domain
    :  
    :  to your client, or alternatively if for example it was a .com domain,
    :  
    :  your client may be able to register the same or similar 
    :  domain with a .com.au
    :  
    :  extension and forget the .com domain, until around the time its
    :  
    :  due for expiry again and if it becomes available again your client
    :  
    :  can register it again.
    :  
    :  
    :  
    :  Regards
    :  
    :  Barry Armstrong