Adam,

I did not mention a single complex word in my reply.

As you were the one who raised the extremely serious issue / claim
of theft by an accredited registrar

"where they took credit that YES I was rightfully entitled to and now
they won't reinstate".

and spelt YES in capitals to apparently emphasise your indignation at
this stated theft, I would have thought that at the very least you
would have reported this to the relevant authorities.

I was hoping we would see as much specific facts as possible
from yourself in support of your allegations.

If not a single participant in this list had bothered to make the
effort to invite you to provide more information to support your
very serious allegation of theft by a Registrar, this list and the
domain industry would be seen in a very bad light indeed by the
general public.

In reply to your PS, actually I am quite busy, and I also don't have any
realistic expectation of seeing any more "information" to substantiate
your allegations so this will be my last reply.


Regards
Barry Armstrong








  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns§dotau.org 
  Sent: Monday, March 21, 2005 8:06 AM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Maybe this time you need to tell me in simple format what most of your email
  means. 

  Oh and No I wont take legal action for the amount of $730 I have already
  wasted enough of my time on it, and my time is a lot more profitable not
  sitting in a courtroom.

  So if there is nothing else that you have to say that's worthwhile, how
  about you drop this blabber your going on with...... I cant really see what
  it has achieved, nor will achieve if it continues.

  Regards,

  Adam Matthews

  P.S. I think I know the reason you keep replying, because you take the time
  out to stalk me over the Internet because you have f*$^ all else to do.
  Right?





  -----Original Message-----
  From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
  Sent: Monday, 21 March 2005 1:17 AM
  To: dns§dotau.org
  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Adam,

  "it would not be unreasonable to think that Jim's domain problem
  could be caused by some other problems in the Planet Domain system"

  Thats an interesting conclusion given that the domain was stated as being
  registered through Bottle Domains, who run their own system of renewal
  reminders.

  "where they took credit that YES I was rightfully entitled to and now they
  won't reinstate".

  If that credit was a result of your hard work as stated in the article at

  http://www.abc.net.au/westernplains/stories/s1161799.htm

  that you even "work through the night",

  ( By the way did the ABC researcher state this as a fact based on actual
  observation, or
  was that only based on what you told her? )

  I am amazed that you have not initiated some type of legal action against
  Planet Domain
  to recover this amount of $730, or at the very least reported your
  allegations to relevant
  authorities such as AUDA, so that the relevant authorities may take action
  to investigate
  your stated issue.

  Are you planning to take action against Planet Domain as above?

  If not, why not?

  It seems that a lack of money has not been the reason for your so far
  apparently
  not taking any legal action against Planet Domain to recover the money that
  you state
  Planet Domain "took" from you, as no lesser authority than the ABC has
  stated in July 2004
  that you were "already halfway to making a fortune."



  Regards
  Barry Armstrong





    ----- Original Message ----- 
    From: Adam Matthews 
    To: dns§dotau.org 
    Sent: Sunday, March 20, 2005 1:19 PM
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


    Barry,

    The relevance is simple and I believe I had already answered this. There
  are
    errors in the Planet Domain system, which they have admitted to, I put an
    example up to show some of the errors, the one being where they took
  credit
    that YES I was rightfully entitled to and now they wont reinstate. So if
    there are problems with areas of the planet domain system, also shown in
    other examples that I have posted, then it would not be unreasonable to
    think that Jim's domain problem could be caused by some other problems in
    the Planet Domain system(if he was using it, and since he did refer to it,
    it wouldn't be unreasonable to assume so), understand this now, Barry?
    Simple enough for you?

    Regards,

    Adam Matthews




    -----Original Message-----
    From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
    Sent: Sunday, 20 March 2005 1:15 PM
    To: dns§dotau.org
    Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

    Adam,

    Thanks for finally answering the 1st question.

    If I were to accept your answer as true I could only express sympathy at
    the 19 out of 20, ( 95% ) failure rate of receiving replies to your emails
    from Planet Domain.

    Especially as my own experience with Planet Domain has been so differerent
    with 100% of emails answered for a period of over 3 years.

    Any chance of a reply to the 2nd question?

    Please see copy below.

    "So are you saying that the $500 credit stated in your reseller account
  was
    correct
    at the time or incorrect?

    If it was correct are you saying that Planet Domain "stole" $730 that you
    were
    rightfully entitled to and had generated / earned through your business as
  a
    reseller?

    Re - your statement: "whilst continuing to put Planet in the spotlight on
    something
    I am sure they don't want everyone hearing."

    Some people on this list may judge by the time its taking you to state
  some
    simple
    facts / answers in relation to your allegations that its you rather than
    Planet Domain
    that does not want the facts to be "in the spotlight".

    I have invited you to state the specific facts ( if any ) of your
    allegations against
    Planet Domain so that we can all be aware of the facts.

    Possibly I am not as intelligent as you are as I am still finding it very
    hard to
    understand how a balance issue in your reseller account with Planet Domain
    sometime in the last 2 years had any relevance with Jim's domain name
    renewal
    issue through Bottle Domains and subsequent domain name transfer issue,
    and Jim's request for help / advice.

    Maybe you can clarify the relevance for us all in simple language so we
  can
    all understand.


    Regards
    Barry Armstrong








      ----- Original Message ----- 
      From: Adam Matthews 
      To: dns§dotau.org 
      Sent: Sunday, March 20, 2005 8:45 AM
      Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


      Barry,

      Would it help to tell you that 19 emails over a period of 20 months went
      unnoticed?

      Also I don't see how can you say everything I have said is fiction.
  Simply
      because you want it to be?

      I do believe it was you telling everybody on this list to keep it for
    useful
      purposes?

      I merely stated to Jim that his problem may have been caused by Planet
    since
      their reseller system has been causing problems to accounts (and they
    admit
      it). Then you take this on some big mucho stunt to get some publicity
      (blowing it way out of proportion) whilst continuing to put Planet in
  the
      spotlight on something I am sure they don't want everyone hearing.

      Give it a break Barry.

      Regards,

      Adam Matthews

      -----Original Message-----
      From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
      Sent: Sunday, 20 March 2005 12:21 AM
      To: dns§dotau.org
      Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

      Adam,

      Thats a rather odd reply to the 2 simple questions inviting
      you to state the specific facts relevant to your experience
      with Planet Domain.

      This is now the 2nd time you have missed the opportunity
      to tell us all the answer to the 1st question

      "How many emails exactly would you say that you and your staff 
      sent to Murray Kester over a period of 2 years?"

      Are you going to answer this question and the 2nd question
      or were your earlier statements about Planet Domain providing
      a bad level of service to you as a reseller complete fiction?

      If so it was rather rude of you to waste all our time with an
      opportunistic, unfounded tirade against Planet Domain.

      If what you stated earlier has any basis in truth, those 2 questions
      should be very easy for you to answer.

      This is your 3rd opportunity to state the facts.

      Are you going to state some facts in reply to my 2 questions or
      avoid answering again?


      Regards
      Barry Armstrong





        ----- Original Message ----- 
        From: Adam Matthews 
        To: dns§dotau.org 
        Sent: Saturday, March 19, 2005 10:00 PM
        Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP
  PLease.


        Barry,

        Am I sensing a little bit of unnecessary hostility here?

        -----Original Message-----
        From: info§australianwebsites.com [mailto:info§australianwebsites.com]

        Sent: Saturday, 19 March 2005 9:55 PM
        To: dns§dotau.org
        Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP
  PLease.

        Adam,

        I did not say you had any problems with Bottle Domains.

        So are you saying that the $500 credit stated in your account was
    correct
        at the time or incorrect?

        If it was correct are you saying that Planet Domain "stole" $730 that
    you
        were
        rightfully entitled to and had generated / earned through your
  business
    as
      a
        reseller?

        It seems you have made no attempt to answer my question

        "How many emails exactly would you say that you and your staff 
        sent to Murray Kester over a period of 2 years?"


        Regards
        Barry Armstrong







          ----- Original Message ----- 
          From: Adam Matthews 
          To: dns§dotau.org 
          Sent: Saturday, March 19, 2005 7:43 PM
          Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP
    PLease.


          Barry,

          I have had no problems with Bottle at all. And am not disputing that
      their
          system is great. 

          I think the main problem with the Planet system was in inaccurate
        accounting
          data it provided. We at one stage had $500 credit in our account,
  the
      next
          we had -$230. The guy in charge of coding the system admitted that
    there
        was
          a problem, yet did nothing to rectify the problems I had, telling me
    for
          some reason that he couldn't give me domains for free, not sure how
  he
        came
          to the conclusion that we would have domains for free, but not much
    else
        he
          said made ay sense either.

          It is not just I that has problems with the system I am sure, the
  guy
    I
          spoke to admitted that there were numerous problems with the system.
      Also
          whilst renewing a domain name recently the system decided to renew
  it
      for
          two years, as opposed to the one that I specified and charged me for
      both,
        I
          didn't even bother following this up because I would know I would
  get
      the
          same response as before "we know there are problems, but we wont do
        anything
          to fix the current issue" and it was only going to waste more of my
      time.
        I
          think the example of me not bothering to do anything is reason to
      believe
          that the problems are indeed plentiful. I can assure you that if you
      were
        in
          my position you would not be satisfied with the level of service you
    had
          received. 

          Regards,

          Adam Matthews

          -----Original Message-----
          From: info§australianwebsites.com
  [mailto:info§australianwebsites.com]

          Sent: Saturday, 19 March 2005 8:27 PM
          To: dns§dotau.org
          Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP
    PLease.

          Adam,

          I think you will find that Bottle Domains uses their own system for
          sending out renewal reminder emails to their customers so Planet
          Domain really had no possible involvement in sending out renewal
          reminder emails anyway in this case.

          You can ask Bottle Domains if you want to confirm this.

          Re - your statement: "considering the past issues that I have had
  with
          the planet system."

          Would you like to enlighten us all with some specific examples of
  your
          experience re the service provided to you by Planet Domain apart
  from
      your
          statement that

          "Murray Kester our "Account Manager" never replies to any emails or
          questions we have."

          It appears from your statement above and the use of the words
  "never"
          and "we" that Murray has not replied to a single one of any of the
          emails sent by you or any of your staff for the whole period of 2
    years
          that you have been a reseller with Planet Domain.

          If you can confirm for us all the truthfulness of your statement
  above
          I am sure we would all be very interested and probably amazed by the
          level of service you have received.

          How many emails exactly would you say that you and your staff
          sent to Murray Kester over a period of 2 years?


          Regards

          Barry Armstrong





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