Hi Jon, Thanks for your input ... I was trying to transfer to HostingShop which I believe go through TotalRegistrations ... but they are all relatively new to me. What do you think? Many thanks, Sandra On Thursday, Apr 17, 2003, at 20:26 Australia/South, Jon Lawrence wrote: > Sandra > > Joker.com are notoriously difficult to transfer domains away from, as > you > have already discovered. > > My advice would be to make sure you are trying to transfer the name to > a > registrar that knows what they're doing and is happy to provide the > support > that you will need to succeed with this transfer. > > Is ICANN going to do anything about it? Not likely anytime soon... > > Regards > > Jon > >> -- Original Message -- >> Reply-To: dns§lists.auda.org.au >> Date: Thu, 17 Apr 2003 17:30:21 +0930 >> From: Virtual Visions <webdesign§virtualvisions.com.au> >> To: dns§lists.auda.org.au >> Subject: [DNS] transfer .com domain >> >> >> Hi, >> >> Thanks for your reply. >> >> I did as you suggested and found that Joker.com are the actual >> Registrars, and so I guess RegistryWeb where the domain was >> registered > >> last year, is just a reseller for Joker.com. >> >> Anyway, I found this information on joker.com's site below if anyone >> is > >> interested in reading. Seems quite a tedious process to get a domain >> transferred away. I tried logging into the Servicezone all afternoon >> without success. I did come across many other very annoyed customers >> that posted comments about how difficult Joker.com is to deal with and > >> transfer a domain away from ... again, if you are interested in >> checking it out. Looks like there have been many complaints to ICANN. >> >> This is all very disappointing, and I feel I must give up on >> transferring this domain (and probably many others I referred to >> RegistryWeb) over the past few years. >> >> Any ideas would be most appreciated. >> Thanks, Sandra >> >> ----------------------------- >> >> How to Change from joker.com to another Registrar >> Please go to Servicezone to transfer domains from joker to another >> registrar. >> New procedure for transfers of domains from joker.com to another ICANN > >> accredited registrar >> Law in Germany is oriented to protect the consumer. Joker.com is >> obligated to ask the owner and/or the admin-c for explicit agreement >> in > >> the case a domain should be transferred from joker.com to another >> ICANN > >> accredited registrar. Starting 24.04.2002 joker.com introduced a new >> process for those requests: >> >> * Step 1: Opening a time slot of 10 calender days for transfers of >> domains at joker.com >> * 1a. Joker.com will only accept transfer-request from other >> registrars > >> if advised before such request arrives at joker.com . >> * 1b. Advising joker.com can be done by the owner or admin-c or >> billing-c of the domain by opening a time slot for transfer of the >> domain. Please go to Servicezone to initiate the opening. >> * 1c. As soon as joker.com gets the demand to open the time slot the >> owner and the admin-c are notified by email. >> * 1d. If none of them objects, but at least one of them agrees >> explicitly within 5 calendar days, an additional time slot of 10 >> calender days is opened during which joker.com accepts >> transfer-request > >> from other registrars. >> * 1e. The owner and the admin-c will be notified of the result of that > >> first step, i.e. after 5 days. >> * 1f. If the time slot was opened, the owner and admin-c will be >> informed at the end of the time slot if no transfer-request was >> received by joker.com . >> * 1g. If the TLD is .info or .biz you need a so called auth-id from >> joker.com. That auth-id must be submitted to the registry by the new >> registrar. If the 10 days time slot is opened you will be able to get >> the auth-id by using the status request of transfer at the >> servicezone. >> * 1h. During the whole time (5+10 days), but only if the domains is >> not > >> already transferred, the owner and/or admin-c has the possibility to >> reject the transfer. >> * Step 2: Initiating the transfer-request at another registrar >> * 2a. In addition and after getting the notification from joker.com >> that the time slot of 10 days is open, the new registrar has to >> initiate the transfer-request at the registry. >> * <2b. If such transfer-request arrives within the time slot at >> joker.com the domain will be transferred to the new registrar without >> additional request of agreement from the owner and/or admin-c. >> * 2c. Owner and admin-c will be notified of the result. >> * 2d. Transfer-request arriving outside the time slot will be refused. >> * 2e. Transfer-request arriving when a domain is expired will be >> refused. Be aware that the registry for com - net - org has a process >> of auto-renew, i.e. the domain is temporarily prolonged at the cost of > >> joker.com even if it was not paid by the customer. That domain is >> considered as expired and will be deleted if the customer does not >> pay. >> >> >> Example: >> Day >> 01 Demanding the opening of the time slot from owner/admin-c/billing-c >> 02 email from joker.com to owner and admin-c asking for agreement >> 03 >> 04 >> 05 >> 06 email from joker.com announcing the result of the 1. step, start of > >> time slot >> 07 >> 08 >> 09 >> 10 possibly email to owner and admin-c announcing that transfer is >> enabled because a transfer-request arrived at joker.com. >> .... >> 16 if no transfer-request arrived at joker.com, email to owner and >> admin-c stating that time slot is now closed without transfer enabled. >> butty§totalise.co.uk says: Note to all freeparking customers: this >> probably wont work for you since you did not register the domain >> directly with joker. >> ---------------------------------------------------------------------- >> -- >> yves§lenoren.com says: It seems almost imposible to transfer away now >> with this new procedure! I answered all emails with 'AGREE:YES ( I >> want > >> to transfer the domain )' But nevertheless it was rejected. I've send >> lost of questions via the Support Page, but nobody answers, even faxes > >> do not help. I think I have to look for an attorney specialised in >> consumerprotection. Or contact ICANN >> http://www.internic.net/cgi/registrars/problem-report.cgi >> ---------------------------------------------------------------------- >> -- >> jhouyvet§compuserve.com says: let's icann complain about this >> procedure >> ---------------------------------------------------------------------- >> -- >> mark§antrosoft.co.uk says: Worked first time for me. Make sure you are > >> deleting all the NO: in the email >> ---------------------------------------------------------------------- >> -- >> stacey§bo-bear.demon.co.uk says: I am appaled with your service, it is > >> rubbish. Customer support is none exististent and Joker.com is >> defiently a Joke. I would not recommend you at all. >> ---------------------------------------------------------------------- >> -- >> denim§hosers.org says: I'll have to agree with Stacey on this one. >> This > >> registrar is worse than Verisign when it comes to transferring domains > >> away. German law my a**... they just don't want to lose their money. >> ---------------------------------------------------------------------- >> -- >> service§media2u.de says: I'll have to agree, too! It's a f**** with >> this procedure!! I'll never ever register a domain with joker.com >> again. For months I try to transfer a domain to another registrar, but > >> it seems not to be possible. They don't let me, although I agreed a >> view times. >> ---------------------------------------------------------------------- >> -- >> marc§imarc.org says: Joker users do not trust this, Siegfried will not > >> let you go! Siegfried, up this wrong german law, there is the EEC and >> I > >> will screw you with this very very deep. You rejected all the >> requests, > >> now I am going to make reject your accreditation, this will make you >> be > >> a good boy... To keep 12 euros, you are going to lose eveything! >> ---------------------------------------------------------------------- >> -- >> marc§imarc.org says: Joker users do not trust this, Siegfried will not > >> let you go! Siegfried, up this wrong german law, there is the EEC and >> I > >> will screw you with this very very deep. You rejected all the >> requests, > >> now I am going to make reject your accreditation, this will make you >> be > >> a good boy... To keep 12 euros, you are going to lose eveything! >> ---------------------------------------------------------------------- >> -- >> hostmaster§warp.mine.nu says: A 5 day delay in opening the time window > >> for a losing transfer is a bit long in this day and age of the >> internet. Can your systems not bear to lose us any sooner than that? >> not even if both admin contact and owner agree? Seems you can >> certainly > >> register a domain faster than that. We only want to transfer away >> because your systems will not support our needs and to then make us >> wait a further 5 days before we can use a different registrar is >> adding > >> insult to injury. This is assuming it even works, as it looks like >> other users have had the same sort of response I have with questions >> to > >> support. >> ---------------------------------------------------------------------- >> -- >> ASkwar§DigitalProjects.com says: I first had problems to acknowledge >> the domain transfer request (the mail that should be sent to >> xfr-response§joker.com with AGREE:YES). I managed to ACK the request, >> by replying to the mail (with the correct From: line) and just >> deleting > >> every AGREE:NO or AGREE=NO. Ie. I replied to the mail (with "> " at >> the > >> beginning of every line) and my Reply Mail also contained the Domain >> Name: and Transfer ID: lines. It also contained all the other lines >> from the original message. I agree however, that the instructions in >> this mail should be clearer! >> ---------------------------------------------------------------------- >> -- >> rhenning§aol.com says: The method by which you approve the transfer >> request through email is stupid and frustrating. The email should have > >> a link to joker where you can click a button to approve the transfer. >> Instead, you have to have the text EXACTLY as they say - WHICH IS NOT >> FUCKING CLEAR - and then get these stupid messages that you have no >> idea what is going on. THIS PLACE SUCKS. >> ---------------------------------------------------------------------- >> -- >> rhenning§aol.com says: >> http://reports.internic.net/cgi/registrars/problem-report.cgi THE LINK > >> ABOVE IS A FORM TO COMPLAIN TO iCann.... DO IT! >> ---------------------------------------------------------------------- >> -- >> btibbels§totalise.co.uk says: What a shit system - I have wasted two >> days trying to change just the nameservers and your trashy procedural >> system that can surely only be understood by yourself. Get me outta >> here I'm a domain owner. Bye Bye > > > > ----------------------------------------------------------------------- > ---- > List policy, unsubscribing and archives => > http://www.auda.org.au/list/dns/ > Please do not retransmit articles on this list without permission of > the > author, further information at the above URL. (370 subscribers.) > > --- Sandra Caballero Virtual Visions sandra§virtualvisions.com.au caballero§internode.on.net http://www.virtualvisions.com.au ph: 08 8552 5949 efax: 00111 73455 36893Received on Fri Oct 03 2003 - 00:00:00 UTC
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