I've not had dealings with either company so I can't give you an opinion, although as Totalreg are based in the UK they may have dealt with Joker before which could be to your advantage... jon >-- Original Message -- >Reply-To: dns§lists.auda.org.au >Date: Thu, 17 Apr 2003 20:40:43 +0930 >From: Virtual Visions <webdesign§virtualvisions.com.au> >To: dns§lists.auda.org.au >Subject: Re: [DNS] transfer .com domain > > >Hi Jon, > >Thanks for your input ... I was trying to transfer to HostingShop which > >I believe go through TotalRegistrations ... but they are all relatively > >new to me. > >What do you think? > >Many thanks, Sandra > >On Thursday, Apr 17, 2003, at 20:26 Australia/South, Jon Lawrence wrote: > >> Sandra >> >> Joker.com are notoriously difficult to transfer domains away from, as > >> you >> have already discovered. >> >> My advice would be to make sure you are trying to transfer the name to > >> a >> registrar that knows what they're doing and is happy to provide the >> support >> that you will need to succeed with this transfer. >> >> Is ICANN going to do anything about it? Not likely anytime soon... >> >> Regards >> >> Jon >> >>> -- Original Message -- >>> Reply-To: dns§lists.auda.org.au >>> Date: Thu, 17 Apr 2003 17:30:21 +0930 >>> From: Virtual Visions <webdesign§virtualvisions.com.au> >>> To: dns§lists.auda.org.au >>> Subject: [DNS] transfer .com domain >>> >>> >>> Hi, >>> >>> Thanks for your reply. >>> >>> I did as you suggested and found that Joker.com are the actual >>> Registrars, and so I guess RegistryWeb where the domain was >>> registered >> >>> last year, is just a reseller for Joker.com. >>> >>> Anyway, I found this information on joker.com's site below if anyone > >>> is >> >>> interested in reading. Seems quite a tedious process to get a domain >>> transferred away. I tried logging into the Servicezone all afternoon >>> without success. I did come across many other very annoyed customers >>> that posted comments about how difficult Joker.com is to deal with and >> >>> transfer a domain away from ... again, if you are interested in >>> checking it out. Looks like there have been many complaints to ICANN. >>> >>> This is all very disappointing, and I feel I must give up on >>> transferring this domain (and probably many others I referred to >>> RegistryWeb) over the past few years. >>> >>> Any ideas would be most appreciated. >>> Thanks, Sandra >>> >>> ----------------------------- >>> >>> How to Change from joker.com to another Registrar >>> Please go to Servicezone to transfer domains from joker to another >>> registrar. >>> New procedure for transfers of domains from joker.com to another ICANN >> >>> accredited registrar >>> Law in Germany is oriented to protect the consumer. Joker.com is >>> obligated to ask the owner and/or the admin-c for explicit agreement > >>> in >> >>> the case a domain should be transferred from joker.com to another >>> ICANN >> >>> accredited registrar. Starting 24.04.2002 joker.com introduced a new >>> process for those requests: >>> >>> * Step 1: Opening a time slot of 10 calender days for transfers of >>> domains at joker.com >>> * 1a. Joker.com will only accept transfer-request from other >>> registrars >> >>> if advised before such request arrives at joker.com . >>> * 1b. Advising joker.com can be done by the owner or admin-c or >>> billing-c of the domain by opening a time slot for transfer of the >>> domain. Please go to Servicezone to initiate the opening. >>> * 1c. As soon as joker.com gets the demand to open the time slot the >>> owner and the admin-c are notified by email. >>> * 1d. If none of them objects, but at least one of them agrees >>> explicitly within 5 calendar days, an additional time slot of 10 >>> calender days is opened during which joker.com accepts >>> transfer-request >> >>> from other registrars. >>> * 1e. The owner and the admin-c will be notified of the result of that >> >>> first step, i.e. after 5 days. >>> * 1f. If the time slot was opened, the owner and admin-c will be >>> informed at the end of the time slot if no transfer-request was >>> received by joker.com . >>> * 1g. If the TLD is .info or .biz you need a so called auth-id from >>> joker.com. That auth-id must be submitted to the registry by the new >>> registrar. If the 10 days time slot is opened you will be able to get >>> the auth-id by using the status request of transfer at the >>> servicezone. >>> * 1h. During the whole time (5+10 days), but only if the domains is >>> not >> >>> already transferred, the owner and/or admin-c has the possibility to >>> reject the transfer. >>> * Step 2: Initiating the transfer-request at another registrar >>> * 2a. In addition and after getting the notification from joker.com >>> that the time slot of 10 days is open, the new registrar has to >>> initiate the transfer-request at the registry. >>> * <2b. If such transfer-request arrives within the time slot at >>> joker.com the domain will be transferred to the new registrar without >>> additional request of agreement from the owner and/or admin-c. >>> * 2c. Owner and admin-c will be notified of the result. >>> * 2d. Transfer-request arriving outside the time slot will be refused. >>> * 2e. Transfer-request arriving when a domain is expired will be >>> refused. Be aware that the registry for com - net - org has a process >>> of auto-renew, i.e. the domain is temporarily prolonged at the cost of >> >>> joker.com even if it was not paid by the customer. That domain is >>> considered as expired and will be deleted if the customer does not >>> pay. >>> >>> >>> Example: >>> Day >>> 01 Demanding the opening of the time slot from owner/admin-c/billing-c >>> 02 email from joker.com to owner and admin-c asking for agreement >>> 03 >>> 04 >>> 05 >>> 06 email from joker.com announcing the result of the 1. step, start of >> >>> time slot >>> 07 >>> 08 >>> 09 >>> 10 possibly email to owner and admin-c announcing that transfer is >>> enabled because a transfer-request arrived at joker.com. >>> .... >>> 16 if no transfer-request arrived at joker.com, email to owner and >>> admin-c stating that time slot is now closed without transfer enabled. >>> butty§totalise.co.uk says: Note to all freeparking customers: this >>> probably wont work for you since you did not register the domain >>> directly with joker. >>> ---------------------------------------------------------------------- > >>> -- >>> yves§lenoren.com says: It seems almost imposible to transfer away now >>> with this new procedure! I answered all emails with 'AGREE:YES ( I >>> want >> >>> to transfer the domain )' But nevertheless it was rejected. I've send >>> lost of questions via the Support Page, but nobody answers, even faxes >> >>> do not help. I think I have to look for an attorney specialised in >>> consumerprotection. Or contact ICANN >>> http://www.internic.net/cgi/registrars/problem-report.cgi >>> ---------------------------------------------------------------------- > >>> -- >>> jhouyvet§compuserve.com says: let's icann complain about this >>> procedure >>> ---------------------------------------------------------------------- > >>> -- >>> mark§antrosoft.co.uk says: Worked first time for me. Make sure you are >> >>> deleting all the NO: in the email >>> ---------------------------------------------------------------------- > >>> -- >>> stacey§bo-bear.demon.co.uk says: I am appaled with your service, it is >> >>> rubbish. Customer support is none exististent and Joker.com is >>> defiently a Joke. I would not recommend you at all. >>> ---------------------------------------------------------------------- > >>> -- >>> denim§hosers.org says: I'll have to agree with Stacey on this one. >>> This >> >>> registrar is worse than Verisign when it comes to transferring domains >> >>> away. German law my a**... they just don't want to lose their money. >>> ---------------------------------------------------------------------- > >>> -- >>> service§media2u.de says: I'll have to agree, too! It's a f**** with >>> this procedure!! I'll never ever register a domain with joker.com >>> again. For months I try to transfer a domain to another registrar, but >> >>> it seems not to be possible. They don't let me, although I agreed a >>> view times. >>> ---------------------------------------------------------------------- > >>> -- >>> marc§imarc.org says: Joker users do not trust this, Siegfried will not >> >>> let you go! Siegfried, up this wrong german law, there is the EEC and > >>> I >> >>> will screw you with this very very deep. You rejected all the >>> requests, >> >>> now I am going to make reject your accreditation, this will make you > >>> be >> >>> a good boy... To keep 12 euros, you are going to lose eveything! >>> ---------------------------------------------------------------------- > >>> -- >>> marc§imarc.org says: Joker users do not trust this, Siegfried will not >> >>> let you go! Siegfried, up this wrong german law, there is the EEC and > >>> I >> >>> will screw you with this very very deep. You rejected all the >>> requests, >> >>> now I am going to make reject your accreditation, this will make you > >>> be >> >>> a good boy... To keep 12 euros, you are going to lose eveything! >>> ---------------------------------------------------------------------- > >>> -- >>> hostmaster§warp.mine.nu says: A 5 day delay in opening the time window >> >>> for a losing transfer is a bit long in this day and age of the >>> internet. Can your systems not bear to lose us any sooner than that? >>> not even if both admin contact and owner agree? Seems you can >>> certainly >> >>> register a domain faster than that. We only want to transfer away >>> because your systems will not support our needs and to then make us >>> wait a further 5 days before we can use a different registrar is >>> adding >> >>> insult to injury. This is assuming it even works, as it looks like >>> other users have had the same sort of response I have with questions > >>> to >> >>> support. >>> ---------------------------------------------------------------------- > >>> -- >>> ASkwar§DigitalProjects.com says: I first had problems to acknowledge >>> the domain transfer request (the mail that should be sent to >>> xfr-response§joker.com with AGREE:YES). I managed to ACK the request, >>> by replying to the mail (with the correct From: line) and just >>> deleting >> >>> every AGREE:NO or AGREE=NO. Ie. I replied to the mail (with "> " at >>> the >> >>> beginning of every line) and my Reply Mail also contained the Domain >>> Name: and Transfer ID: lines. It also contained all the other lines >>> from the original message. I agree however, that the instructions in >>> this mail should be clearer! >>> ---------------------------------------------------------------------- > >>> -- >>> rhenning§aol.com says: The method by which you approve the transfer >>> request through email is stupid and frustrating. The email should have >> >>> a link to joker where you can click a button to approve the transfer. >>> Instead, you have to have the text EXACTLY as they say - WHICH IS NOT >>> FUCKING CLEAR - and then get these stupid messages that you have no >>> idea what is going on. THIS PLACE SUCKS. >>> ---------------------------------------------------------------------- > >>> -- >>> rhenning§aol.com says: >>> http://reports.internic.net/cgi/registrars/problem-report.cgi THE LINK >> >>> ABOVE IS A FORM TO COMPLAIN TO iCann.... DO IT! >>> ---------------------------------------------------------------------- > >>> -- >>> btibbels§totalise.co.uk says: What a shit system - I have wasted two >>> days trying to change just the nameservers and your trashy procedural >>> system that can surely only be understood by yourself. Get me outta >>> here I'm a domain owner. Bye Bye >> >> >> >> ----------------------------------------------------------------------- > >> ---- >> List policy, unsubscribing and archives => >> http://www.auda.org.au/list/dns/ >> Please do not retransmit articles on this list without permission of >> the >> author, further information at the above URL. (370 subscribers.) >> >> > >--- >Sandra Caballero >Virtual Visions >sandra§virtualvisions.com.au >caballero§internode.on.net >http://www.virtualvisions.com.au >ph: 08 8552 5949 >efax: 00111 73455 36893 > > >--------------------------------------------------------------------------- >List policy, unsubscribing and archives => http://www.auda.org.au/list/dns/ >Please do not retransmit articles on this list without permission of the > >author, further information at the above URL. (370 subscribers.) >Received on Fri Oct 03 2003 - 00:00:00 UTC
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